Privacy policy

Last updated: 23 September 2026

Clearly Local (ABN 91 970 542 709) ("we", "us") takes privacy seriously. This policy explains what personal information we collect, why, and who we share it with.

1. What we collect

• From you: name, business name, phone, email, suburbs and links you give us in our free check-up form, by email, SMS, WhatsApp or phone.
• To deliver the service: access to your Google Business Profile and its performance data, call and enquiry records from your tracked number and form, and your billing details.
• Your customers' information: if you give us a list (for example names and mobile numbers or emails) so we can send review requests or seasonal messages on your behalf.
• Messages you send us: if you contact us by SMS or WhatsApp, we receive your phone number and the content of your message.
• Payments: handled by Stripe. We do not see or store your card number.

2. Why we collect it

To reply to your enquiry, deliver and report on our services, bill you, and meet our legal obligations. We do not sell personal information.

3. Who we share it with

Only the service providers we use to run the service: payment processing (Stripe), our website's enquiry form (Web3Forms), website and email hosting (Cloudflare), and accounting. If you message us on WhatsApp, WhatsApp (Meta) also handles that conversation under its own terms. Some of these providers store or process information outside Australia, including in the United States, as part of their normal operations. We use established providers and only share what each one needs to do its job.

4. Your customers' information

You confirm you have the right to give us any customer information you provide. We use it only to do the work you asked for, we never share it with another client, and we delete it within 30 days of the end of our service to you.

5. Security and retention

We limit access to the people who need it and use reputable providers. We keep information only as long as we need it for the service and our legal obligations, then delete or de-identify it.

6. Access, corrections and complaints

You can ask to see or correct the information we hold about you by emailing [email protected]. We will respond within a reasonable time. If you are not happy with how we handle your request, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. If there's a data breach

If a data breach happens that is likely to result in serious harm, we will take reasonable steps to contain it and notify affected individuals and the OAIC, in line with Australia's Notifiable Data Breaches scheme.

8. Cookies

This website does not use cookies, advertising trackers or analytics.

9. Changes

We may update this policy and will change the date at the top when we do.